Practice Policies

Name: Lynn Hotaling, PMHNP-BC

Email: lhotalingnp@gmail.com

Phone: 518-327-4751

Fax: 518-430-5115

Appointments and Cancellations

Appointments are scheduled in advance, at a cadence we agree on, based on your goals, treatment needs, and our mutual availability. Each appointment will be paid through Headway by debit, credit card, or ACH transfer.

You may cancel appointments in advance without charge as long as I receive notice far enough in advance. For appointment no-shows or last-minute cancellations, a fee may be charged. Please don’t hesitate to contact me directly for my latest information on the cancellation cutoff period and fees.

Availability and After-Hours Emergencies

Providers check for voicemail messages during regular business hours. Messages left outside of normal business hours will be picked up the next business day. If you are experiencing suicidal or homicidal thoughts, are in crisis, or need immediate help, PLEASE CALL 911 or GO TO THE NEAREST EMERGENCY DEPARTMENT.

Contacting Me

I am often not available by telephone immediately. I do not answer my phone when I have clients or am otherwise unavailable. At these times, you may leave a message on my confidential voicemail, and I will return your call once I’ve reviewed your chart. However, it may take one to two days for non-urgent matters. I will make every attempt to inform you in advance of planned absences and provide you with the name and phone number of the mental health professional covering my practice. If I need to cancel an appointment at the last minute, I will reach out as soon as possible and either reschedule or have a staff member contact you.

Discharge Process

There are several reasons why we may eventually end our professional relationship. You may decide to work with a different provider. I may reach the conclusion that you would be better served working with someone else. Regardless of the case, I will first discuss the reasons for discharge with you, and if you request, I’d be happy to provide you with a list of other qualified providers. If necessary, I will also extend the discharge process length based on your treatment needs, including continuing to provide emergency support for a time-limited period after you have been notified of the end of our treatment relationship.

Ongoing failure to pay for treatment, attend sessions, or communicate with me in a respectful and timely manner can also result in discharge from my practice. In these instances, to ensure you continue to have access to care, I will make every reasonable effort to contact you and obtain referrals to a new provider before considering our relationship to be terminated.